Provide the detail and submit the ticket.ĭo scroll down to the section “Create Ticket”. This forum can only provide you generic type help. I would encourage you, if you have not already done so, to create a Help Ticket with Support. and if there is a hitch about the password, Click on the blue "forgot password" link.
On the My Account portal, have you tried to Login with the very first original Email address ( from the original purchase ) ? On the License activation attempt on the program itself: Just exactly what is the exception message ? The actual license activation is another.
It seems to me you have a compound situation. Paul, ( from what I gather from the other thread you write in) you should be pursuing help thru a Support ticket. The only reason I posted the top post ( # 1) was just as an information note.
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